Terms & Conditions

Welcome to Aurisélla London. By accessing and using our website, you agree to the Terms & Conditions set out below. Please read them carefully before placing an order.

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1. About Us

This website is operated by Aurisélla London Ltd.co

Throughout the site, the terms “we”, “us” and “our” refer to Aurisélla London.

If you have any questions, please contact us at info@aurisellalondon.com.

By visiting our site and/or purchasing from us, you are engaging with our “Service” and agree to be bound by these Terms & Conditions. These apply to all users of the site, including browsers, customers, vendors, and content contributors.

Please read these Terms carefully before using our website. If you do not agree, you may not access or use the site.

Any new features or tools added to the current store will also be subject to these Terms. We reserve the right to update, change, or replace any part of the Terms by posting updates on our website. It is your responsibility to check this page for changes. Continued use of the website after updates constitutes acceptance.

Our store is hosted on Shopify Inc., who provide us with the e-commerce platform to sell our products and services.

 

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2. Terms and Condition of our Online Store

By agreeing to these Terms, you confirm you are at least the age of majority in your country of residence, or you have consent from a parent/guardian to use this site.

You may not use our products for illegal or unauthorized purposes.

You must not transmit worms, viruses, or harmful code.

Any breach of these Terms may result in immediate termination of your access.

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3. Eligibility

You must be at least 18 years old to place an order.

By ordering, you confirm that the details you provide are true, accurate, and complete.

 

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4. Products & Availability

We sell clothing, handbags, and hair accessories. We make every effort to display our products accurately, but colours, fabrics, or finishes may vary slightly depending on screen settings of mobile phone, laptop or any device you are using or production batches.

All items are subject to availability and may be withdrawn at any time without notice.

Some products may be available exclusively online and in limited quantities.

 

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5. Orders & Payment

Orders are confirmed once full payment has been received.

We accept major debit/credit cards and other secure payment methods available at checkout.

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to refuse an order if payment is not authorised or if stock is unavailable.

 

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6. Shipping & Delivery

We ship worldwide. Delivery times vary depending on your location and will be displayed at checkout.

All shipping times are estimates and may be affected by customs, couriers, or other factors beyond our control.

Customers are responsible for providing a complete and accurate delivery address. We cannot be held liable for lost parcels due to incorrect information.

 

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7. Returns, Refunds & Exchanges

We hope you love your purchase. However, if you need to return an item, please note the following:

Returns are accepted within 14 days of receiving your order.

Returns are not accepted on sale items or international orders.

Items must be unworn, unused, and returned in original packaging with all tags attached.

Refunds will be issued to the original payment method, minus a 15% restocking fee.

Return shipping costs are the customer’s responsibility.

Exchanges are available for items of equal or higher value or a store credit.

We reserve the right to refuse returns that do not meet these conditions.

 

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8. Promotions & Discounts

Discount codes must be applied at checkout and cannot be added afterwards.

Promotional codes cannot be combined unless stated otherwise.

Sale items are final and non-returnable.

 

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9. Intellectual Property

All images, logos, product descriptions, and website content are the property of Aurisella London ltd. They may not be copied, used, or distributed without our prior written consent.

 

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10. Errors & Omissions

Occasionally there may be errors in product descriptions, pricing, promotions, or availability.

We reserve the right to correct errors or cancel orders where information is inaccurate.

We have no obligation to update information except as required by law.

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11. Limitation of Liability

We are not responsible for:

Delays caused by shipping carriers or customs.

Losses caused by incorrect customer details.

Indirect, incidental, or consequential damages arising from use of our website or products.

 

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12. Prohibited Uses

You may not use our site or its content for:

Any unlawful purpose.

Violating laws or regulations.

Infringing on our or others’ intellectual property.

Harassment, abuse, or discrimination.

Uploading viruses or malicious code.

Collecting personal information of others without consent.

Spamming, phishing, scraping, or immoral purposes.

Interfering with the security or functionality of the Service.

Violation may result in termination of your access.

 

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13. Privacy & Data Protection

We value your privacy. Any personal data you provide is processed in accordance with our Privacy Policy, which sets out how we collect, use, and protect your information.

 

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14. User Comments, Feedback & Submissions

If you send us submissions—whether in response to our request (such as contest entries) or voluntarily (such as ideas, suggestions, proposals, or other materials)—you agree that we may use them in any way we choose. This includes editing, copying, publishing, distributing, translating, or sharing them in any medium, without restriction and without any obligation to:

1. Keep such submissions confidential,

 

2. Provide compensation, or

 

3. Respond to you.

 

While we may choose to monitor or review content, we are not obligated to do so. We reserve the right to edit or remove any content we consider, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes any party’s rights or these Terms & Conditions.

By submitting content, you confirm that:

Your comments will not infringe the rights of any third party, including copyright, trademark, privacy, or personal rights.

Your submissions will not include unlawful, abusive, defamatory, or obscene material, nor contain malware, viruses, or harmful code that could affect our website or services.

You will not provide false contact details, impersonate another person, or mislead us or others about the origin of your comments.

 

You are solely responsible for the content you submit and its accuracy. We accept no responsibility or liability for comments provided by you or any third party.

 

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15. Severability

If any provision of these Terms is found to be unenforceable, the remainder will still apply to the fullest extent permitted by law.

 

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16. Termination

These Terms remain in effect unless terminated by either party.

You may terminate at any time by ceasing to use our site.

We may terminate without notice if you breach these Terms.

All obligations incurred before termination remain enforceable.

 

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17. Entire Agreement

These Terms, along with any policies posted on our site, form the entire agreement between you and us. They replace any prior agreements or communications.

Any ambiguities will not be interpreted against the drafting party.

 

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18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.