FAQs – Aurisélla London

FAQ'S

We ship within UK and internationally. It takes approximately 2-5 business days to ship UK orders.
Foreign shipping could take up to 5-10 business days depending on your location. Please allow additional time during peak seasons or holidays.
We offer free worldwide shipping on orders of above 150£.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
If you need to modify or cancel your order please email support@aurisellalondon.com within 2 hours of placing it. While we'll do our best to assist, changes are not guaranteed once processing begins.

Currently, we provide standard tracked delivery. Express options are available depending on destination and size of order.
If your country or region is not mentioned in our shipping guide, please feel free to reach out to see if we can work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We have express pay pal and apple pay option too.

We accept returns within 14 days of delivery, items must be unworn, undamaged, an returned with original tags and packaging. A 15% restocking fee will be deducted from all orders.
Within 14 days of receiving the order, email us at support@aurisellalondon.com with your order number and reason for return. Our customer support team will respond with next steps.
The customer is responsible for all return and exchange shipping costs. All import duties/taxes associated with the return are the responsibilty of the customer.
Please note: All items with Clearance Sale and Markdown Prices are FINAL SALE and not returnable or exchangeable.
Yes, after quality check and acceptance of the product, an exchange can be made for an item of equal or higher value or can be converted into store credit valild for months.
The customer is responsible for all return and exchange shipping costs and an applicable import duties or taxes.
Note: Clearance or Sale items are FINAL SALE and cannot be exchanged.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Yes, if your aesthetic aligns with our brand we'd love to hear from you. Please send proposals to partnerships@aurisellalondon.com. Our team will review and respond as soon as we can.

Refer to our Size Guide with every style for detailed measurements. If you're unsure, our support team is happy to assist.
Our team is available during the following hours:
Mon-Thurs: 9:00am - 5:00pm GMT
Fridays: 9:00am - 2:00pm GMT
Email us at support@aurisellalondon.com.
We aim to respond within 24-48 hours. Please allow additional time during peak seasons or holidays.

We are proudly based in England, United Kingdom.
Aurisélla London is a fashion house rooted in elegance, confidence and committed to providing affordable yet luxurious and sustainable fashion for every woman.

Shipping & Delivery